REMEMBER - We always send you your Turkey e-visa by email within 1 business day. Please check your SPAM folder if you have not received it. 

An online account is generated for you automatically after applying for your Turkey Visa online. 
You should click on the link in your confirmation email in order to setup a password or reset your passport here: 
login/forgot_password (see confirmation email example below)

NOTE - We migrated to a new visa processing system as of April 1st, 2015.  If you would like to retrieve a visa that was processed with us prior to this date, please click here: to open a ticket and request the visa or chat with us online for faster results. 

If you applied for your Turkey e-visa at the government website, please visit that site directly to retrieve your visa.